Effective Date: January 1, 2025
1. Course Registration Cancellation
1.1 Cancellation by Participant
- 14+ days before course start: Full refund minus 10% administrative fee
- 7-13 days before course start: 50% refund
- Less than 7 days before course start: No refund
- After course start: No refund
1.2 Cancellation by Tajau Berseri
If we cancel a course due to low enrollment or unforeseen circumstances, participants will receive:
- Full refund of course fees paid
- Option to transfer to a future course date
- Credit towards another course of equal value
2. Course Rescheduling
Participants may request to reschedule to a future course date:
- 14+ days before course start: Free rescheduling (one time)
- 7-13 days before course start: RM 100 rescheduling fee
- Less than 7 days before course start: No rescheduling allowed (treated as cancellation)
3. No-Show Policy
If you do not attend a course without prior notice, no refund or rescheduling will be provided.
4. HRDC Claimable Courses
For HRDC claimable courses, the same cancellation policy applies. We provide all necessary documentation for HRDC claims. Tajau Berseri is not responsible for HRDC claim rejections.
5. Consulting Services
For consulting services, refunds are handled on a case-by-case basis based on the signed agreement. Generally:
- Work not yet started: Full refund minus administrative fees
- Work in progress: Refund for uncompleted portions
- Work completed: No refund
6. Event Services and Rentals
For event services, venue rentals, and equipment rentals:
- 30+ days before event: Full refund minus 20% deposit
- 14-29 days before event: 50% refund
- Less than 14 days before event: No refund
7. IT Solutions and Software Development
For custom IT solutions and software development projects, refunds are governed by the specific project agreement. Generally, completed milestones are non-refundable.
8. How to Request a Refund
To request a refund, please:
- Email us at info@tajauberseri.com with "Refund Request" in the subject line
- Include your full name, course/service name, registration date, and reason for refund
- Allow 7-14 business days for processing
9. Processing Time
Refunds will be processed within 14 business days of approval. Refunds will be issued using the original payment method.
10. Contact Us
For questions about our refund policy, please contact:
- Email: info@tajauberseri.com
- Phone: 012-370 9534
- Address: Level 2, A4 Unit, Yoshi Square KTLD, Jalan Pending, Pending Industrial Estate, 93450 Kuching, Sarawak