Effective Date: January 1, 2025
Tajau Berseri Consulting Sdn Bhd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By using our website or services, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please do not use our website or services.
1. Who We Are
- Company: Tajau Berseri Consulting Sdn Bhd
- Registration: Registered in Malaysia
- Address: Level 2, A4 Unit, Yoshi Square KTLD, Jalan Pending, Pending Industrial Estate, 93450 Kuching, Sarawak
- Email: tajauberseri@gmail.com
- Phone: 012-370 9534
2. Personal Data We Collect
We collect personal data that you voluntarily provide to us through our website forms and services, including:
2.1 Contact & Enquiry Forms
- Full name
- Email address
- Phone number
- Company or organisation name
- Message content
2.2 Course & Event Registration
- Full name
- Email address
- Phone number
- Company or organisation name
- Number of delegates
- HRDC registration status
- Dietary requirements or accessibility needs (if provided)
2.3 Payment Information
- Name, email and phone number for payment processing
- Payment transactions are processed securely through SenangPay. We do not store your credit card or bank account details on our servers.
2.4 Business Advertisement Listings
- Business name, address, phone, email and website
- Business logo (uploaded image)
- Services or products offered
2.5 Automatically Collected Data
When you visit our website, we may automatically collect:
- Pages visited and time spent on each page
- Browser type and device information
- Referring website (how you found us)
- General location (country/region level only)
This data is collected for website analytics purposes only and is stored locally. It is not shared with third parties.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your enquiries and contact form submissions
- To process course registrations and send enrollment confirmations
- To process delegate registrations for events
- To process payments for courses and services
- To provide HRDC documentation required for training grant claims
- To publish business advertisement listings (information you submit for public display)
- To send you information about our services, upcoming courses, or events — only where you have given consent or where we have a legitimate interest
- To improve our website and services through analytics
- To comply with legal and regulatory obligations under Malaysian law
4. Legal Basis for Processing (PDPA 2010)
Under Malaysia's Personal Data Protection Act 2010, we process your personal data on the following grounds:
- Consent: You have given us your explicit consent by submitting a form or registering for a service
- Contract: Processing is necessary to fulfil a service you have requested (e.g. course enrollment, event registration)
- Legitimate Interest: We have a legitimate business interest in communicating with you about relevant services
- Legal Obligation: We may be required to process your data to comply with Malaysian laws and regulations
5. Sharing Your Personal Data
We do not sell, rent or trade your personal data. We may share your data only in the following limited circumstances:
- Service Providers: Third-party tools we use to operate our website and services, including:
- FormSubmit.co — for processing contact and registration form submissions
- SenangPay — for secure payment processing
- Google Maps — for displaying our office location
- HRD Corp / HRDC: If you are registering for an HRDC claimable course, we may share your details with HRD Corp as required for grant processing
- Legal Requirements: If required by Malaysian law, court order, or government authority
All third-party service providers are required to handle your data securely and only for the purposes we specify.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies we use include:
- Essential cookies: Required for the website to function correctly
- Analytics cookies: Used to understand how visitors use our website (stored locally, not sent to third parties)
- Session storage: Used temporarily during payment and registration flows to hold your selected course or event details
You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.
7. Data Retention
We retain your personal data only for as long as necessary:
- Contact enquiries: Up to 2 years
- Course and event registration records: Up to 7 years (for HRDC compliance and financial records)
- Payment records: As required by Malaysian financial and tax regulations
- Website analytics: Up to 12 months, stored locally in your browser
- Business listings: Until you request removal
8. Your Rights Under PDPA 2010
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request that inaccurate or incomplete data be corrected
- Withdrawal of Consent — Withdraw your consent to us processing your data at any time (this will not affect prior lawful processing)
- Limit Processing — Request that we limit how we use your personal data
- Enquire — Ask us questions about how your data is processed
To exercise any of these rights, please contact us at tajauberseri@gmail.com with the subject line "Personal Data Request". We will respond within 21 days as required under PDPA 2010.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- HTTPS encryption on our website
- Secure payment processing via SenangPay (we never store card details)
- Limiting access to personal data to authorised staff only
- Regular review of our data handling practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. Links to Third-Party Websites
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
- Email: tajauberseri@gmail.com
- Phone: 012-370 9534
- Address: Level 2, A4 Unit, Yoshi Square KTLD, Jalan Pending, Pending Industrial Estate, 93450 Kuching, Sarawak